Mission & Approach
Honouring Aging Through Thoughtful, Person-Centred Care
How we think about aging, caregiving, and person-centred care
At Evergreen, we believe that honouring aging begins with listening — to people’s stories, to what matters most, and to how each person defines a good life and good care.
We are a community-based, mission-driven care organization supporting individuals, families, and caregivers across the continuum — in the home, in the community, and in residential care. How we provide care is shaped by our values, our experience, and our deep understanding of aging, illness, caregiving, and life transitions.
We believe care does not happen in isolation. It happens in families, in relationships, and in communities. And when caregivers are supported, care is stronger, more sustainable, and more humane.
Our Mission
To provide continuity in thoughtful, honest, person-centred care that honours aging and supports individuals, families, and caregivers — in the home, in the community, and in residential care — so people can age with dignity, meaning, and choice.
Our Vision
When the realities of life change and independence becomes limited, we strive to provide the best day possible — wherever care is being delivered.
We believe that members of our community who require support have the right to high-quality, person-centred care that preserves dignity, autonomy, and choice at every stage of aging and at every level of ability.
We seek to support people earlier, more flexibly, and across settings, so that care can evolve naturally with them rather than requiring sudden or unnecessary transitions.
We are guided by flexibility, creativity, compassion, reliability, and honesty in everything we do.
Our Core Values
Resident-Led & Informed Care
People remain central to decisions about their lives and care, whether at home, in our community, or in our care home.
Accountability & Transparency
Ethical leadership, openness, and responsible stewardship across all services and settings.
Collaboration & Community
Working alongside families, partners, and the broader community to provide connected care over time.
Innovation & Adaptability
Responding thoughtfully to changing needs through creativity, flexibility, and practical solutions across the continuum.
Our Philosophy of Care
At Evergreen, we believe aging is a natural part of life and deserves to be approached with honesty, respect, and compassion.
We work to normalize aging and frailty by speaking openly about change, dependence, loss, resilience, and what matters most as life evolves. Aging, illness, and life transitions are not failures — they are part of being human.
We value the whole person — emotional, social, psychological, and physical — and we recognize that care often begins long before residential care is required. Each person’s experience, strengths, fears, hopes, and priorities are unique.
We recognize that levels of dependence arise for many reasons — sometimes from physical illness or frailty, and sometimes from changes in memory, thinking, or cognition such as dementia. Each experience is different, and care should always be guided by the person, not by diagnosis alone.
Honouring aging means listening carefully to how people define quality of life, what brings meaning and comfort, and how much independence, support, or protection feels right to them at each stage. It means preserving dignity and choice even as abilities change, and responding with flexibility rather than rigid rules.
We believe that quality of life matters as much as safety.
Good care balances protection with purpose, autonomy with support, and clinical care with human connection.
We also believe that care is relational and deeply rooted in families and communities. Much of care is provided by family members and informal caregivers who carry enormous responsibility. Supporting caregivers is not separate from caring for seniors — it is essential to it.
Care should follow the person — and support should surround the caregiver.
Our Philosophy of Care
As aging progresses, the wish to preserve dignity and continue making personal choices becomes central to the experience.
Resident-Led & Informed Care
People remain central to decisions about their lives and care, whether at home, in our community, or in our care home.
Listening First
We begin by understanding who each person is, their life story, what matters most to them, and how they define a good day and a good life. Aging and illness are not only medical experiences — they are deeply personal ones shaped by values, relationships, culture, history, and hope.
Care as a Journey
We approach care as a journey, not a single destination. Where someone lives and how care is delivered may change over time. Our focus is always on providing the right support, in the right place, at the right time.
Continuity & Relationships
Relationships matter. Familiar caregivers, clear communication, and shared understanding reduce anxiety, prevent crisis, and create smoother transitions as needs change.
Supporting Caregivers
Families often carry enormous responsibility, and no one should have to navigate aging and illness alone. Education, guidance, respite, and connection are essential parts of how we care.
Balancing Safety & Quality of Life
Throughout every stage, we strive to balance safety with autonomy, protection with purpose, and treatment with comfort and familiarity. Some people choose recovery and intervention. Others choose comfort, routine, and quality of life. Both deserve respect.
At Evergreen, our approach is not defined by programs or settings, but by people.
We are honoured to walk alongside individuals, families, and caregivers as aging unfolds — with dignity, clarity, compassion, and meaning.