
Leadership
Evergreen 24/7 Leadership Contact
Because care doesn’t stop at 5pm
At Evergreen, we believe in person-centered care at all hours—and that includes making sure leadership is accessible, even outside of typical business hours.
We know this isn’t a Monday-to-Friday job. That’s why a small group of us rotate after-hours support, spreading it out in a way that’s sustainable and respectful of our lives, families, and wellbeing.
How to Reach Leadership After Hours
1. Low-Priority / Non-Urgent Issues
Tag us on Ryver
When you tag us on Ryver, it sends a notification to our email. This is a great option for things that aren’t urgent—because we will see it within a few hours. Just know we may not be actively checking the app itself after hours.
2. Moderate Urgency
Send a Text
A text message gives us about 20–30 minutes to check and respond. This is a respectful way to reach us when something is important but not emergent. Text is simple and less disruptive, especially after a long workday.
3. Emergency
Call Directly
If something is urgent—like a resident becoming unstable or a safety issue in the building—please don’t wait. Call right away.
Who to Contact
Karena – 250-830-8384 - When in doubt, Karena is always on-call.
Cindy (Backup) – 250-203-8321
Calvin – 250 202-8621 (Maintenance Emergencies or accessing Cindy)
Bruce (Maintenance Emergencies or accessing Karena) – 250-287-1123
Other rotating on-call team members include:
Nikki, Becky, Tina, Ella, Martha, Sandra, Gen
The on-call schedule is posted weekly. When someone else is on, it will be clearly noted.
Staffing & Scheduling
For staffing needs, please email: scheduling@evergreenseniors.com
This ensures the on-call person receives the update and can respond accordingly.
If making a note on the Shuffle board, please use tags.
Contact leadership/admin prior to contacting an employee that has not arrived.
Cindy Headrick
Founder/CEO/Nurse
cindy.headrick@evergreenseniors.com
Calvin Headrick
President/Maintenance
calvin.headrick@evergreenseniors.com
Karena Marks
Director/Nurse
karena.marks@evergreenseniors.com
Elaine Blackburn
Finance
elaine.blackburn@evergreenseniors.com
Nikki Lewis
Director of Care
Leads all aspects of care, safety, and wellness at Evergreen. Supports residents, families, and staff with a focus on whole-person well-being and clinical leadership.
nikki.lewis@evergreenseniors.com
Becky Uren
Director of Culture,Community & Quality
becky.uren@evergreenseniors.com
Ella Micajo
Care Coordinator & Facility Lead
ella.micajo@evergreenseniors.com
Rhonda Voysey
CDE Community Concierge (Rooms 15–35), Recruiting & Onboarding, Admin Assistant
rhonda.voysey@evergreenseniors.com
Genevra Randle
Sunrise Community Concierge, Admissions Coordinator, Admin Assistant
genevra.randle@evergreenseniors.com
Tina MacAulay
Manager of Living Spaces & Services
tina.macaulay@evergreenseniors.com
Jen Fyfe
Physio/Quality Improvement